There are two main methods of installing fibre: hanging it aerially, or burying it underground. Sometimes, it requires a combination of the two. It depends upon the area, the property and ground as to which method is used. 


Fibre Optic Installation Process – Underground Installation Process

Step 1: Communication

All residents in the construction area will receive a letter to notify them that we will be starting construction in the neighbourhood.

Step 2: Mark the Location of Existing Utilities

Before any excavation occurs, we will identify the location of existing utilities on municipal property/Utility Right-Of-Way using locate flags and/or water-soluble paint.

Step 3: Install infrastructure

We install the fibre optic network infrastructure in the Road Right‑of-Way or Utility Right-of-Way. This includes fibre cables, cabinet hubs, and service boxes. The majority of the underground infrastructure will be installed via directional drilling which minimizes disturbance to the ground surface.

Step 4: Mark your property

We return to locate and mark the utilities on your property. We will obtain your permission to do so. No work will be performed on private property unless the property owner has provided consent in advance.

Step 5: Install a pathway

We install an underground conduit from the flush-to-ground service box to your house.

Step 6: Feed the fibre

We feed the fibre through the underground pathway to the side of your house.


Fibre Optic Installation Process – Aerial Installation Process

Step 1: Communication

All residents in the construction area will receive a letter notifying them that we will be starting construction. This work includes the use of existing poles in the public right of way.

Step 2: Attach overhead

The fibre cable is attached to existing power utility poles.

Step 3: Install the connection point

The construction team visits your home to install a connection point (small grey box) to your house. We will obtain your permission to do so before beginning this work.

Step 4: Feed the fibre

The team feeds the fibre from the utility pole to your house.

Once construction starts in a neighbourhood, it can typically take 2-4 months to complete the area before the fibre is ready for service. If you are an existing customer, a Telecomm Service Provider will contact you to discuss options before converting your existing services over to the fibre optic network.