To submit a request, please complete our Request Form and provide as much detail as possible, including the location of the issue, photos of the affected area, and any additional information that may help our team assess the concern.
Once submitted, our team will review the information provided and follow up with you regarding the next steps.
Issue description
In some cases, the ground may settle after installation work has been completed. This can result in areas of uneven ground, depressions, soft spots, or holes near the installation area.
Our team will review the reported concern to determine the cause and identify the appropriate next steps for assessment or repair.
Signs
- Depressions, holes, or uneven areas in the lawn
- Soft or unstable ground when walking near the area
- Soil sinking along the installation path
- Disturbed grass, soil, or landscaping
- Exposed materials or areas where the ground has shifted
What Information Should I Provide?
Before submitting a request, please gather the following information to help us review your concern:
- The exact location of the hole, sinkhole, or affected area
- Clear photos showing the issue
- When you first noticed the issue
- Whether the area has changed or worsened over time
- Any additional details about the installation work or surrounding area
For safety, please keep children, pets, and vehicles away from any areas that appear unstable.
What Happens After I Submit a Request?
After your request is submitted, our team will review the details provided and determine the appropriate next steps. We may contact you if additional information is required or to coordinate a site assessment.
To report holes, sinkholes, or ground settlement concerns, please submit a request through our Request Form.
Please include the location, photos, and any relevant details so our team can review and respond as quickly as possible.
Exposed cables
Exposed cables are cables that have been left visible or uncovered after installation work, often because soil has shifted, landscaping was disturbed, or the cable was not fully buried.
Exposed cables can create a safety risk and may be vulnerable to damage from foot traffic, lawn equipment, pets, or weather.
Exposed cables will be fixed by the assigned contractors.
If you notice an exposed cable, please do not touch, move, or cover it. Keep children, pets, and vehicles away from the area and report it right away using the Request Form.
Ensuring service delivery after installation issues are resolved
If installation issues affect your property, F3 Networks works to make sure service delivery is restored as quickly as possible while repairs are underway. Our team coordinates with the assigned contractors and reviews each case to help ensure customers receive uninterrupted service whenever possible.
If additional work is needed, we will keep you informed about the repair process and any next steps required to complete the installation safely and properly.