If you notice holes, sinkholes, or areas of sinking ground in your front yard after fiber optic line installation, please report the issue as soon as possible. Rest assured, we will address the issue as soon as possible.
To submit a request, please complete our Request Form and provide as much detail as possible, including the location of the issue, photos of the affected area, and any additional information that may help our team assess the concern.
Once submitted, our team will review the information provided and follow up with you regarding the next steps.
Issue description
In some cases, the ground may settle after installation work has been completed. This can result in areas of uneven ground, depressions, soft spots, or holes near the installation area.
Our team will review the reported concern to determine the cause and identify the appropriate next steps for assessment or repair.
Signs
- Depressions, holes, or uneven areas in the lawn
- Soft or unstable ground when walking near the area
- Soil sinking along the installation path
- Disturbed grass, soil, or landscaping
- Exposed materials or areas where the ground has shifted
What Information Should I Provide?
Before submitting a request, please gather the following information to help us review your concern:
- The exact location of the hole, sinkhole, or affected area
- Clear photos showing the issue
- When you first noticed the issue
- Whether the area has changed or worsened over time
- Any additional details about the installation work or surrounding area
For safety, please keep children, pets, and vehicles away from any areas that appear unstable.
What Happens After I Submit a Request?
After your request is submitted, our team will review the details provided and determine the appropriate next steps. We may contact you if additional information is required or to coordinate a site assessment.
What Information Should I Provide?
To report holes, sinkholes, or ground settlement concerns, please submit a request through our Request Form.
Please include the location, photos, and any relevant details so our team can review and respond as quickly as possible.