Frequently Asked Questions (FAQs)
- Who is F3 Networks Canada Inc.
- Do you provide services in Canada?
- Which communities does F3N serve?
- What is the fibre installation process and what is going to be the impact on my property?
- How Do I Get the Fibre Service Installed?
- How do I give my permission for a drop?
- What happens immediately after the fibre installation and construction is completed?
- Is this 5G or Wireless Equipment?
- What is the timeline for fibre optic installation in my area?
- What is the expected timelines for remediation or restoration work?
- Holes and Sinkholes in Front Yard Due to Installation
- What customers should expect if restoration cannot be completed right away?
- What are the Hydroseed/grass seed care instructions, including watering recommendations and any other maintenance tips?
- Are you a service provider?
- Can the connection be installed now and activated later?
- How do I submit a complaint or report an issue?
- Why is fiber being installed if I’m not signing up for a service?
- Do I have to use the service once it’s installed?
- Is there any disruption during installation?
- What does the installation include?
- Will this affect my existing internet or phone service?
- I want TELUS services. How can I sign up?
- Is there a commitment, and are there any charges or fees for installation or hookup?
- How many people are involved in the project right now?
- Will this new service be more expensive than what we’ve had before?
- Do I need to be home during the installation?
- What is involved in getting the fibre optics hooked up to a home, and is there an extra charge for the hookup?
- While this work is going on are homes being hooked-up at the same time?
- I have holes in my front yard. What can be done?
- What is fibre optics and what makes it so great?